Support Instructions - Safari Browser on Mac OS
Depending on your operating system or web browser version, your screen
may look slightly different than the images below. Use this as a
general guide only.
1. Using Safari,
browse to http://support.solutionhealth.org
2. Enter the Session
ID provided by the SolutionHealth technician
3. When prompted,
choose to download the remote support file
4. When prompted to
allow a download, click "Allow"
5. Open your downloads
folder (Command + Option + L) and double click the "JoinMac.dmg" file
6. Run the "Join"
application. If you are prompted with an additional security warning,
7. Because of enhanced
security controls with in the Apple MacOS, you will have to allow the
"Join" application to view your screen.
prompt states that Zoho would like you record your screen, this is not
screen will NOT be recorded***
Please follow the
on-screen prompts to allow the remote support technician to view your
At this point, you may
need to close your Safari browser and re-join the remote support
8. Finally, to end the
Remote Support session, click "Stop Share"
9. Click "Ok" to close
the remote support application. Any files remaining on your desktop may
be removed or ejected.