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Remote Support Instructions - Internet Explorer "Edge" Browser on Windows OS

NOTE: Depending on your operating system or web browser version, your screen may look slightly different than the images below. Use this as a general guide only.

1. Using Internet Explorer or Microsoft "Edge", browse to http://support.solutionhealth.org
2. Enter the Session ID provided by the SolutionHealth technician

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3. When prompted, choose to download the remote support file

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4. When prompted, choose "Run. If prompted with a second security warning, accept the warning and click "Yes"

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5. Please wait as the remote support application is downloaded and run

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6. When prompted to join the Remoe Support session, click "Join"

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7. Finally, to end the Remote Support session, click "X"

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8. Then click "Ok" to close the remote support application

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