SolutionHealth Logo

Remote Support Instructions - Google Chrome Browser on Windows OS

NOTE: Depending on your operating system or web browser version, your screen may look slightly different than the images below. Use this as a general guide only.

1. Using Google Chrome, browse to http://support.solutionhealth.org
2. Enter the Session ID provided by the SolutionHealth technician

c1

3. When prompted, choose to download the remote support file

c2

4. Open your downloads folder (CTRL + J) and double click the "ZA_Connect" file

c3

5. If prompted with a security warning, accept the warning and click "Run" or "Open"



6. Please wait as the remote support application is downloaded and run

c4

7. When prompted to join the Remoe Support session, click "Continue"

c5

8. Finally, to end the Remote Support session, click "X" to close the support session

c6

9. Click Ok to close the remote support application

c7