Support Instructions - Google Chrome Browser on Windows OS
Depending on your operating system or web browser version, your screen
may look slightly different than the images below. Use this as a
general guide only.
1. Using Google
browse to http://support.solutionhealth.org
2. Enter the Session
ID provided by the SolutionHealth technician
3. When prompted,
choose to download the remote support file
4. Open your downloads
folder (CTRL + J) and double click the "ZA_Connect" file
5. If prompted with a
security warning, accept the warning and click "Run" or "Open"
6. Please wait as the remote
support application is downloaded and run
7. When prompted to
join the Remoe Support session, click "Continue"
8. Finally, to end the
Remote Support session, click "X" to close the support session
9. Click Ok to close the remote