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Basic Login and Use (with Duo Multi-Factor Authentication)

Use the instructions below to log into the SolutionHealth Remote Access Portal and access authorized applications.

PREREQUISITE:

- You must be enrolled in the Duo MultiFactor Authentication System and have your enrolled smartphone available.

- Refer to the main Remote Access Help Documents for additional information.

Instructions:

1. Using a web browser, go to https://portal.solutionhealth.org

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2. Enter your network username and password. Choose the domain that you log into.

- Elliot users, choose ELLIOT
- SNHMC users, choose NTMC

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3. Select how you would like to authenticate with Duo Multi-Factor Authentication.

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4. If you chose "Send me a Push" in step 3, you will receive a notification on your enrolled smartphone. Click the notification and unlock your smartphone (if locked).

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5. Accept the authentication request by clicking "Approve".

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6. If you chose "Enter a Passcode" in step 3, you will have to manually launch the Duo Mobile app on your smartphone and enter the 6-digit code within the app.

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7. You should now be succesfully logged into the SolutionHealth application portal. You will find alll the applications you are authorized to access.

NOTE: Use "Search All Apps" if you cannot find the desired application.

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8. When launching an application, if prompted, choose "Permit use". This ensures your application functions properly.

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9. When you're done, be sure to "Log Off" in the upper right-hand corner.

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10. Procedure complete. You should now close any open browser windows.




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